Service Frequently Asked Questions

After my service what should I expect?
- You should expect to be completely satisfied!  If for some reason you are not please contact the Service Manager at the dealership 952-892-1100. 

My Service Advisor talked to me about a survey, how do I complete it?
-You will receive 2 surveys; one from Walser Honda via email and one from American Honda via phone.  The phone survey is a pre-survey and will be from an unknown number and they will try to contact you for up to 30 days. After this, American Honda will offer you the option to fill out yet again another survey.   If for some reason you are not completely satisfied you should contact one of our Service Managers at the dealership 952-892-1100.

What if I do not understand my charges?
-Please call your service advisor and they will be able give you the break down of all work performed.  Additionally if you have questions on pricing they can help with this too.  They can be reached at 952-892-1100 ext 1 and then press 2 to speak directly with your advisor. 

Did you know we now have EXPRESS SERVICE available?  
- Express service is for minor maintenance, oil changes, tire rotation and all maintenance minder services.  No Appointment is needed prior to coming in.  Just stop by and we will be ready!

Store Hours
Monday - Thursday 6am-9pm,
Friday 6am-6pm,
Saturday 7am-4pm.

If I received a "Rain Check" in lieu of a car wash, what should I do?
- Please bring the "Rain Check" with you and pull into the service drive.  Present the coupon to any service staff and they will then wash your vehicle for you.  (Reminder the temp must be above 20 degrees to wash your vehicle.  Please allow 10 minute wash time (minimum).  If you would like to check before coming to the dealership please go to www.walserhonda.com)

What is Walser Rewards?
-This is a program designed to help you earn money towards the purchase of your next vehicle by simply maintaining your current vehicle.  To enroll in this program all we ask is for you to give us your email, in turn we will send you our monthly newsletter along with service coupons.  You will earn $0.10 on the dollar spent in service towards your next vehicle purchase.  Additional information is available at www.walserhonda.com