I purchased a 2020 Honda Pilot from Jelf Belzer Dodge the day before Mothers Day. Our previous vehicle was having engine issues and that dealership wasn’t honoring the warranty it had so I gave up and decided to surrender it in my bankruptcy. I connected with Rachel Clubb for the Fresh Start program and test drove the Pilot and noticed the transmission seeming to shift hard and mentioned it. They (her and the other sales person) said I had a 3,000 mile 3 month warranty and the man said he would text his contact information. He didn’t. This is where Walser Honda Burnsville comes in. I called and explained the purchase, the pulling, and wanting to get the vehicle checked out. The woman said a presale inspection would check everything and it would be $216 out the door. I take it in and wait from 8:30am? Until after 11am and get a text with a video of the underside of my vehicle saying everything checks out. Then multiple texts for me to sign and pay without speaking with anyone. I go to the desk and they were charging $232 which they reduced to match what was quoted and said that if I wanted to specifically diagnose the pulling which they later referred to as jittering, I’d need to come back in and pay over a hundred dollars. They said I had the Econ button pressed which can cause it to shift differently. I tried to take them at their word that everything checked out but the “juttering” persisted. Time was passing and the miles were increasing each day so I finally (after semi-resolving some missing warranty info from JB) I take the vehicle back in and was told the transmission fluid was burnt and they needed to flush it 3 times. The vehicle was last serviced at their location by the previous owner at 50000 miles per WH so the transmission service wasnt due yet. They said the previous owner “must have been towing”. JB warranty wouldn’t cover fluids but JB Dodge ended up paying for the fluid exchange as recommended. Here’s the problem: although WH gave me an Uber voucher this time to pick up my vehicle, it’s still jittering. I will need to take it back a fourth time, possibly pay another diagnostic fee, and pray to God in the name of Jesus Christ that they diagnose it correctly and the warranty covers the repairs. Time and mileage are running out. Shout out to Christian Bros Mechanic in Lakeville for kindly and expertly walking through this situation with me at no cost to me as I was to the point of having a panic attack or health event with chest pain and all arguing back and forth with the service centers from both dealerships. It shouldn’t be this hard. Money isn’t everything. Just do the right thing.

Everything was good. It was done quickly, and fortunately I could use the coupons that were emailed.

Great job getting my car fixed and finished quickly. The team was thorough, and they fixed my AC for an upcoming trip.

Patrick was very easy to work with, and he ensured that I got the exact vehicle that I wanted, the exact license plates I wanted, and the monthly payment amount I wanted.

Jason who serviced my car sooo excellent. Don't like that it is sooo hard to speak directly to someone in the service dept. it takes hours if when you do get a call back after leaving a message.

Brandon made the process simple from start to finish. Very great to work with. Very happy with him and walser as a whole

Sales persons were cordial, fair, knowledgeable and easy going. I felt no pressure throughout the process. Way to go!

Quick service. After initial drop off and signing of paperwork, all communication, payment, etc takes place via electronic communication.

I didn't like your customer service.

So thankful about the extended transmission warranty.

Excellent service. Friendly staff and with a comfortable waiting area. Overall experience was very easy.

It was all fine. As I said, it was all fine.

This dealership swore there was nothing wrong with parts of the car that were covered under their warranty I purchased even after multiple repair shops confirmed they were bad. I had to go elsewhere and pay for the repairs leaving my warranty useless amd a waste of money. Also, each time I've had it there for something they wont address the problem or even promise to have parts on hand until they take hours of my time to "go over all other parts of the car" and then try to pressure you into thousands of other dollars of work that were done recently or not needed.

Good services, friendly service

Very quick service and kept me in the loop with the process of getting the job done