Customer Testimonials
Good customer service from all the team members that helped with the purchase of my new car
Couldn't be happier with the buying process. Riley Harrison was excellent as were the other people at the dealership involved in the transaction. Best car buying experience I've had.
We’ve purchased multiple vehicles from Walser. We’ve found them to be easy to deal with and competitive pricing. No pressure and not pushy, they let us decide what we want. I recommend them as a dealership and for service.
Was very pleased with the service provided from the service department with my vehichle that day.
Customer service was great !!service was quick and easy !!I will be coming back again
Dealership worked fast and efficient to address and fix the issues of my car. Always is the first place I go to to address issues.
Organized and fast service. The service crew was friendly and helpful. I received a paper copy of all work completed.
Thanks to Jason for getting this done! He was very helpful and pleasant. Thank you.
"We are not Luther" That was the reply
when I said the tire rotation was supposed to be included when I bought the 2026 car. It was said with a nasty attitude too.
I tried to buy the car from Walser but you didn't have the color only Luther in Mankato did. I was any Honda servicing will be able to service the car.
After digging around he told me the warranty expires at 12,000 miles and mine had 15,000 miles.
That is what should have been said to begin with since it wasn't an issue of Luther or ... Read More DealerRater - Jun 29, 2026
There was great communication the entire time. I felt like my car received great care and the work done was great. Everybody was very helpful.
I purchased a 2020 Honda Pilot from Jelf Belzer Dodge the day before Mothers Day. Our previous vehicle was having engine issues and that dealership wasn’t honoring the warranty it had so I gave up and decided to surrender it in my bankruptcy. I connected with Rachel Clubb for the Fresh Start program and test drove the Pilot and noticed the transmission seeming to shift hard and mentioned it. They (her and the other sales person) said I had a 3,000 mile 3 month warranty and the man said he would text his contact information.
He didn’t.
This is where Walser ... Read More DealerRater - Jun 28, 2026
Great job getting my car fixed and finished quickly. The team was thorough, and they fixed my AC for an upcoming trip.
Patrick was very easy to work with, and he ensured that I got the exact vehicle that I wanted, the exact license plates I wanted, and the monthly payment amount I wanted.
Brandon made the process simple from start to finish. Very great to work with. Very happy with him and walser as a whole
Sales persons were cordial, fair, knowledgeable and easy going. I felt no pressure throughout the process. Way to go!
Quick service. After initial drop off and signing of paperwork, all communication, payment, etc takes place via electronic communication.
Excellent service. Friendly staff and with a comfortable waiting area. Overall experience was very easy.
This dealership swore there was nothing wrong with parts of the car that were covered under their warranty I purchased even after multiple repair shops confirmed they were bad. I had to go elsewhere and pay for the repairs leaving my warranty useless amd a waste of money. Also, each time I've had it there for something they wont address the problem or even promise to have parts on hand until they take hours of my time to "go over all other parts of the car" and then try to pressure you into thousands of other dollars ... Read More DealerRater - Jun 25, 2026
Very quick service and kept me in the loop with the process of getting the job done
Excellent experience, and always is. I plan to purchase any Honda I choose to buy through this dealership. Thank you.
Alex Pinney did a great job getting us the vehicle we wanted and explained the buying process clearly. He made sure he answered all our questions before we left and said, 'call me anytime!'
Mathew Fuller was great. Knowledgeable and very friendly made the process easy of buying a new car. Definitely hope he's there for the next car I buy
This place is amazing, the process is very smooth and easy. Whoever wants to have a good deal without shady stuff. Walser honda is the place to go.
Zack and Efrain were excellent to work with and were geat at answering questions even via text.
Been a while since I purchased a vehicle and Nathag their was incredibly helpful throughout the process
it’s clean on the inside, decently nice workers there and easy processes with buying a car
Thank you, Sam G! Sam was super patient and honest with me during my search for a new car! Any time I needed more information, he got it to me right away and was able to answer all my questions. If you're looking for a vehicle, I cannot recommend Sam enough!
Always friendly service. This was our second new car purchase from them. Mitch was great to work with and very friendly.
Quick service prices a bit high, seems to be quality work. Comfortable waiting area good coffee
Cole Dingmann was incredible to work with, made my trade in easy to understand and made sure I was comfortable with my choice in vehicle without any pressure. Manager Mike was fantastic to work with, as well. Together, Cole and Mike were a great team and I’d highly recommend them to anyone looking to purchase a vehicle.
Did not have much selection. Everything took longer than it should have. Received an email letting me know my car was ready for pick up.. When I arrived, they hadn't started yet. Had to bring vehicle back in because the air conditioning was broken already on a brand new vehicle. Was told 2 hours, then 2.5-3. Still here after 3.5 hours. May never get to go home.
Ben Hurrle did a great job explaining the service that was preformed. We also changed the rear differential fluid which was a recommended service which I appreciated because I did not know that was due. Ben should be commended for his customer service and I look forward to working with him again.
Very pleased with the service and continued follow up and communication. I had all my questions and concerns answered
Service department was wonderful the salesman that handled are purchase we're not pleased with vehicle had an issue right away salesman pretty much told us he could not do nothing for us service department stepped up fixed us up 10 stars for them 3 for the salesman that sold us the vehicle ps when my wife came back to the dealership to talk to the salesman about the issue flat out told her Thats why u should have gotten the warranty I explained to him that the 3 month or three thousand miles what we were told.. well we will not br ... Read More DealerRater - Jun 18, 2026
Walser Honda and my salesman worked with me until we could work out a mutually beneficial deal.
Walser is a good place to buy a vehicle as we have bought many here..super people to work with!
Solid experience buying here, led by the salesperson being very good throughout the process. However, it was a lengthy process after I let them know I’ll buy that day. Left with a half tank of gas and the car barely detailed. Watched the detailers hang out and chat on their phones while we waited. Salesperson ended up going out and helping to get them going.
Best dealership ever! I've never been in a dealer before, wasler was my first ever car dealer and I had the best experience I ever could of! Great people, great service, great value!!
Thank you Nicholas Thurnau & Walser Honda Service Team. Nick has been helping us for years. We trust him and follow his recommendations. Nick recently went way out of his way to help us with our Odyssey. Thank You Nick, we appreciate ya!!!
This is my third vehicle from Walser Honda. I've always had as good of an experience as you can have buying a car. Amber Caldwell proved that again. She was always pleasant, answered questions and made the sometimes painful experience easy. Thanks for what you do Amber.
Tyler and Jack made everything so easy on my new purchase of the passport, I love it!!!
Nathan did a great job of keeping me informed about the process and repair. He also made sure to get the repair covered under my insurance.
The dealership made the whole car buying process as smooth and pleasant as possible. We called ahead of time to confirm a specific vehicle was available, and the sales person had it ready to test drive by the time we arrived.
Good information exchange with the salesperson and a fair offer on my trade-in made the purchase decision an easy one.
Worst place to go for service Didn't properly put my skid plate back on right so it caught at a drive way at kwik trip not too far away & when I came back they stripped the bolts and on top of that they added a charge for a brake fluid change without any agreement on that part of the service when I only came in for a transmission fluid change great place to not go
Great experience, I would return for my next car purchase. I was in and out of there in 2 hours! Daniel Gil did a great job helping us find the right car.
Helpful and accommodating. Everything was done timely with recommendations for other items that would be needed.
They fixed the issue right away and even drove the car back to me, given the issue we were having.
Nathan did a great job in keeping me informed of what was going on and what we had to plan for.
The service center is great. Service Rep is knowledgeable and responsive. Waiting area is comfortable
Dom was great!!! Walser has been great to work with. Formerly I was at Buerlke. Even though I have to drive MUCH farther to go to Walser...much worth the drive!
I had a very straightforward and pleasant experience here while checking out their inventory. The facility was clean, organized, and felt professional, which made browsing much more comfortable. I didn't feel pressured by the staff at all; they were helpful when I had questions but gave me plenty of space to look around on my own. It’s a solid, reliable dealership if you are in the market for a vehicle and want a hassle free environment. Walser Honda
They made my leasing experience easy and fast. We were in and out of there quick!
Dealership was efficient, friendly, and busy. Owen Holt was amazing and did a great job explaining all the options and helping us to choose what we needed. Owen made the transaction fast and he was good at answering questions.
Brandon made the whole process easy and low stress. Would definitely recommend Brand to other's
My first visit to this dealership. Early afternoon, I was able to have my auto worked on immediately for the latest recall. One hour wait, just fine, a washed auto at the end. Next time I'll see how a oil change goes.
Dan was very helpful, friendly and efficient. We have purchased several vehicles from Walser over several years, always a pleasant experience.
Very streamlined process and great communication from advisor and technician, I had some concerns that should not reflect poorly on my service advisor and technician, I repeat they both rated fives. However, I had photos of 2 different system malfunctions that were not able to be duplicated so worried if they re-appear I’ll most likely have to schedule an inconvenient return visit and I was informed by my service advisor that I could be charged a $100 diagnostic fee. I was astonished that I would be charged anything for a new vehicle still under warranty if I had photos of error ... Read More DealerRater - Jun 4, 2026
I was in a weirdo situation having to trade in two cars and they were super helpful and made it work for me!
The dealership is always clean, front desk. Staff is always super friendly and helpful and I appreciate the accommodations while you’re waiting.
Cole respected my research and didn't pressure me into something more. He was very upfront about any cosmetic items that he noticed on the pre-owned van and pointed them out without hesitation. He was efficient and honored my choices even when the answer was no. In a world of upsells, someone taking a no at face value was huge to me.
Riley was amazing! She was knowledgeable, patient, and very easy to work with. She made the whole process simple and enjoyable. I highly recommend Riley to anyone looking for great customer service. Thank you for all your help! ⭐⭐⭐⭐⭐
Nathan was very helpful! (Service Advisor) Listened to my concerns and got me in right away. He was spot on with time assessment, so I knew exactly what to expect. I very much appreciated that. I am very grateful for the help and kindness.
Reasonable prices and very helpful staff. It took slightly longer than expected, but not by much.
The young lady was bery nice and helpful and she made sure her team took care of me , couldn’t ask for a better group thanks
Good communication on process. Chad from sales was good. I felt as though the purchase/leasing process took a little long especially with all the work we had done ahead of time. Overall, pleased with the outcome and Chad's work
Fast and efficient service with free multi point inspection that easily detailed wear and tear on car.
Dealership is professional and does good work. However, they always underestimate the time it will take to do the requested work. Actual time required is 1.5 to 2 times the estimate they give you. As such, you are much better to drop off the vehicle and come back later. Waiting on site is a very frustrating experience.
Great service, friendly staff . Comfortable waiting area. Will use them in the future for sure
Had to send it out to be repaired and were very quick to send out and replace the parts
Convenient, friendly, excellent service, videos of repairs! Car wash, timely repair, coffees. D water availability
Our dealer was very nice and accommodating to our less than two year old daughter. She made the experience less stressful and even helped us a little bit past their open time as we had gotten there only a couple hours before closing time.
We Have patronized Walzer at Burnsville for several years and we've been helped by several salesmen over the years. We are always pleased with how Walzer does business. We have been pleased to the point of referring several friends and family, who also ended up buying from Walzer.
Walser Honda Burnsville is exactly what we look for in a dealership. Our last 5 vehicles have been leased with the help of excellent sales staff. They are very friendly , efficient, and give you the best quality vehicle at the most reasonable rates.
Cameron Thompson was very professional. Jason was a big help with the tech issues I was having
Just wanna say if you’re looking to buy a car and want to find not only a great salesman but also a great human, Mathew Fuller at Walser Honda in Burnsville is the guy to go to! He felt very genuine and made the process easy for me which helped me feel supported and valued while looking for and purchasing my new car!
It is a beautiful facility. They have knowledgeable staff who go above and beyond for their customers. We were able to work with the right people to make all of the numbers work for everyone involved.
Due to unforeseen circumstances, both my husband and I were in the market for new cars within a month’s time. We had a great previous experience with Honda, and this time was no different. Amber Caldwell was an amazing rep to work with - she helped us conveniently and quickly search, compare, and select the best vehicles for our needs, and handled all the details in-between.
We had a problem that should’ve been resolved in a day. We gave service person copious details about our situation. It wasn’t resolved until the third time. We had chosen Walser because in 2016 we had a different problem and it was fixed promptly. We will probably not use Walser service again.
Tyler was a wonderful sales person who was very knowledgeable and polite. I would recommend him to anyone looking for a new car.
I have been a customer of this dealership for 20 years and have always had a positive experiences with them. Don't ever be concerned with asking any questions for a better understanding. They have always been very patient with me and have take whatever time is needed to explain the issue or topic thoroughly.
Walser Honda was excellent to work with even with the construction work every thing went smoothly
Efficient, kept me appraised of progress throughout the order to delivery process. Financing and lease options were easy to understand.
I bought a used car with a due bill. When I went to get the windshield fixed as agreed in the due bill after the sale I was told it was not authorized. No one called me about it. I had to call and talk to more than one person and make several calls leaving messages that were not returned. When I finally spoke to someone they did agree to fix the windshield but it was a huge hassle and I don’t know if I would return to Walser in the future. It felt like they were trying to ... Read More DealerRater - May 24, 2026
Service was excellent. Riley helped me through the transfer process for leasing and got me the car that I really wanted!!!
The dealership was very courteous and professional. I live that there isn't a high pressure sales in either sales or service.
If you want a dealership that gives you the run around on issues that you find and does nothing to help, then these are the people for you. I purchased a 3 year old vehicle from them and during the process I pointed out that the tread on the tires was pretty low and the road noise was pretty loud. The sales person assured me two different times that they were within safety specs. The sales person boasted about their 150 point inspection for their pre owned vehicles. Well, that’s a crock because on the inspection, the windshield washer fluid was ... Read More DealerRater - May 21, 2026
Walser is very easy to work with on buying or leasing a car. Their staff is very friendly and knowledgeable which helps take the stress out off buying a car. I would recommend them to anyone looking for a new vehicle.
We've been coming to Walser since I was 16, im 36 now. Every car I have is from them. Friendly, clean and willing to spend all day with you if you need. I would say the process does take forever and the kids area could be a bit better but im glad they had anything from kids to begin with.
My experience was great. The salesman was well informed and was able to answer all my questions.
We’ve bought a few cars from this dealership over the last 20 years. Daniel Gill was a great advisor. He was Super helpful, persistent and knowledgeable.
I recently purchased a new Honda CRV Hybrid at Walzer Honda in Burnsville. I was fortunate to work with Amber Panozzo. She was amazing from start to finish. I trusted her and she delivered beyond my expectations. I love my new vehicle and I can't thank her enough for making my car purchase such an easy process. I highly recommend Walzer Honda if you're looking for a great vehicle and knowledgeable sales people. Thank you Amber!
Excelente servicio y atención inmediata. El personal es muy atento y siempre responde a cualquier inquietud que el cliente tenga. Recomendaría una y mil veces el Dealer de Honda en Burnsville.
Listened to our needs for a new vehicle. We were able to test drive multiple types of vehicles, so that we could the best fit for our needs.
Fantastic service, super fast. Highly recommend working with Mathew Fuller!
Friendly from the beginning and painful at the end. No expectations were set with us how much each diagnostic test would cost. At the end, when ask why our bill doubled our service writer, Cameron began to speak over us and said he did tell when he didn't mention anything from the beginning. Poor communication and in the end the supervisor for the service department couldn't get a bill in person and then had to message letting us know our payment didn't go through. Had to pay a different way. Service department has too many distractions.